Andy got back to me quickly regarding insulating a chimney in a thatched listed property in line with the insurance regulations. He offered to do the work within a week and arrived punctually. I was impressed that he had a cherry picker and could do the job without waiting for scaffolding to be erected which was only way offered by other companies and would have been quite costly. Everything was finished quickly by Andy and his helper and they left the place neat and clean. I was also impressed with the speed and efficiency of his communication by email .